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Example 1: Opening an accountĬustomer A wants to open a credit union account, but doesn’t have the usual forms of identification that the credit union uses to verify a customer’s identity. These examples might help you consider how you can identify and verify other customers who don’t meet your usual customer identification requirements. These scenarios show how you can identify and verify Aboriginal and Torres Strait Islander customers who don’t have conventional forms of ID. A government letter that shows the customer’s name.A reference from a board member of a local Aboriginal Land Council or Aboriginal/ Torres Strait Islander organisation.Further information on referee statements and the information that should be included in the statement can be read on this page. A referee statement that can be used to establish a customer’s identity.This might include using ‘reliable and independent’ alternative types of identification for Aboriginal and Torres Strait Islander customers such as: We recommend adopting a flexible approach that is mindful of peoples social and cultural circumstances. For example, different government agencies may record different dates of birth for the same person, which makes it difficult to establish or verify their identity. There might also be times when Aboriginal and Torres Strait Islander customers produce identification documents with conflicting information.
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If you believe the situation is higher risk, such as when you are asked to provide high-value services, you might ask the referee to provide a document proving their own identity before you provide the designated service.Īpplying this flexible approach for Aboriginal and Torres Strait Islander customersĪUSTRAC recommends setting up protocols to help identify and verify Aboriginal and Torres Strait Islander customers when you can’t rely on conventional identification and verification methods. relevant additional matters such as the existence of any family violence and or intervention order, or family violence related conviction against a current or former partner.the person’s circumstances that have resulted in limited access to identification documents.their knowledge of the person’s birth date (actual or approximate).their knowledge of the person’s address.their knowledge of the person’s name and any other names the person uses or has used.The document should include information from the referee such as: other social support services such as family violence workers, social workers or youth services.a financial counsellor/legal aid or community lawyer.a manager or warden of a refuge or shelter accommodation or homeless shelter.
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a health professional (for example a general practitioner, psychologist, or counsellor).
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This might be the case for Aboriginal and Torres Strait Islander customers, customers who are affected by a natural disaster such as bushfires, transgender customers, people with limited access to identity documents (such as those who are experiencing or have experienced family and domestic violence, people experiencing homelessness or with an address inconsistent with their identity documents), or customers who have come to Australia as refugees or other social or cultural circumstances that make it more difficult for a person to identify themselves or to access conventional identity documents.ĪUSTRAC recommends a flexible approach to identifying and verifying customers who don’t have conventional ID, while taking into account your own money laundering/terrorism financing risk profile. Without conventional forms of identification it may be hard for people to access financial services.įor example, they may not have a driver’s licence or a birth certificate, the information in their identification documents could be out of date, or there could be conflicting information in different documents. Some of your customers may not be able to provide the identity documents you would usually rely on for applicable customer identification procedures.